Sopra Banking Software - ICT Technical Support Helpdesk Officer
Sopra Banking Software
Brussel, Belgium
3 dagen geleden
source : Jobg8

Your Mission

We are expanding the Infrastructure Department in Brussels, therefore we are looking for a new colleague!

You handle first and second line support activities in a large, diversified and multi-site IT environment consisting of Windows PC's and Windows server (Active Directory) for the development activities of Sopra Banking Software.

You also participate in the definition of service improvements and innovations supporting the company's IT strategy.

Processes and procedures related to support activities are common knowledge, which also need to be documented and kept up-to-date.

Profile

If possible, first experience in 1st and 2nd line support environment and strong motivation to work as Helpdesk agent

Preferably Bachelor degree in computer science or related discipline

  • Good knowledge of French and English (spoken and written), Dutch is an asset;
  • Knowledge of support procedures;
  • Trouble shooting skills in a Windows installed PC environment (MS Windows 7 / 10, MS Office 2010 / 2013 / 2016, MS AD 2008 / 2013, Office365 ...);
  • General network knowledge (TCP / IP, MPLS, switches, ...);
  • General knowledge of ITIL is an asset;
  • General knowledge of an enterprise IT infrastructure technologies;
  • You have good communication and troubleshooting skills;
  • You are analytical and flexible, customer focused and stress resistant;
  • You can work autonomously, yet you are a nice team player;
  • Ready to travel to other sites (BE, LUX, NL) once in a while, but mostly sedentary

    What we offer?

  • A young & dynamic environment;
  • Clearly defined growth possibilities on multiple projects;
  • Trainings available throughout the entire career;
  • Attractive salary package including interesting compensation & benefits

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