Secure your tomorrow with Unisys : A great place to learn and grow your career! At Unisys, every associate makes a difference.
Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams.
You are part of a team that drives change and delivers results on a daily basis. Our success is a direct result of our people. Job description
Addresses all questions regarding the installation, configuration and customization within the areas of domain expertise.
Responds to Level 2 problems in a timely and accurate manner and ensures that Service Level Agreements are met. Processes high levels of expertise on products being supported and is knowledgeable of competitor’s products.
May act as a technical and business domain subject matter expert to other groups and to clients. May research and resolve Level 3 support issues as required.
May work on billable engagements as required to meet current client requirements. With minimum oversight, is capable of supervising a team of junior staff.
May participate in selling or promoting of additional services. Identifies new services opportunities and ensures they are properly followed up to ensure closure.
Escalates product issues to Unisys Management when support staff is unable to resolve them. Identifies documents and estimates (costs / revenue) opportunities for add-
on services Attempts to reproduce reported problems, identify, and provide immediate workarounds to overcome problems. Documents resolutions to reported problems.
Identifies product and documentation deficiencies and makes suggestions for improvement. May analyze and resolve problems escalated from within the organization Works with clients to define requirements for enhancement requests Manages the qualification and assessment of client’s expectations.
Acts as a subject-matter expert in one or part of a CMMi Process Area Applies CMMi compliant best practices and promotes continuous process improvement May manage the design and implementation of CMMi-
compliant processes and process improvements May act as a technical and business domain subject-matter expert to other groups and to clients Provides on the job training to junior staff of the Team Acts as a consulting expert to advise on the functional / technical / organizational matters which can impact the work / business processes Incumbents may produce the following artifacts : Support Requests (Contacts) Problem Reports (ClearQuest Defects, UCFs) Change Requests (ClearQuest Feature, New Feature Suggestions) W-
Alerts Process improvement suggestions and written reports on areas of substantial expertise. SECURITY CONSULTANT