Team Manager
Volvo Group
Gent (Oostakker), Oost-Vlaanderen
14 dagen geleden

Position description :

As Team Manager, you will coach & develop high performing teams to deliver against defined targets & standards. In support of vehicle uptime, you will work closely within your designated market(s) to secure dealer performance reviews are carried out and relevant action plans agreed.

Responsibility :

  • Ensure your team has a clear understanding of the Volvo Truck Quality & Services strategy and the role they must play in order to deliver upon Uptime strategic focus areas
  • Secure increased uptime by ensuring your team delivers within 1st line escalation support, drawing upon the knowledge and competence of 2nd line escalation wherever needed
  • Evaluate performance of all team members, taking necessary steps to coach, mentor or address performance concerns in a prompt manner
  • Using available reporting and case analysis, monitor the service levels provided by the dealer network and establish corrective actions together with market contacts
  • Support that customer requirements are maintained with keys customers, providing valuable information to Roadside Services &
  • Quality Customer Relations Teams

    nbsp;Share improvement suggestion ideas based on your 1st level involvement within live breakdown handling and team performance evaluations to relevant areas within the Uptime Management Team

    Profile :

  • Excellent leadership skills
  • Strong communicator
  • Action & customer orientated
  • Focused, results driven with a positive can do attitude
  • Ability to work as part of a team and cross site
  • Languages : fluent English + Swedish
  • If you are interested in this vacancy, please send your application before the 15 / 06 / 2018.

    Hiring manager : Pedro Da Cruz

    About us

    The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

    The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry.

    It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team.

    We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

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