Services Engineer Alcatel
Dimension Data
Machelen, Belgium
3 dagen geleden
source : OnlyEngineerJobs

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities. Want to be part of our team? The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

Their primary objective is to proactively review client requests or tickets and apply technical / process knowledge to resolve them without breaching service level agreement (SLA).

The Services Engineer (L2) focuses on second line support for incidents and requests with medium to high level of complexity.

What you'll be doing We’re currently looking for a Service Delivery Support Engineer (ALU) to support the business in achieving its strategic objectives.

You will be part of the Operational Team ALU Unified Communications. What we expect you to do Design, implement and support ALU OmnipcxEnterprice - OpenTouch solutions appropriate to the customer's needs and business environment Provide ad-hoc consulting on UC issues Perform in-depth technical troubleshooting Provide technical support to Sales and Pre-Sales Coordinate and plan small to medium size implementation projects 24 / 7 support Design, implement and assist in demo’s and proof of concepts for end customers Here's what we are looking for in candidates for this job Technical product skillsOmnipcxEnterprice ACSE / ACFE Opentouch ACSE / ACFE4760 / 8770 ACSE / ACFE CCD ACSE / ACFE Mobility (Dect / IpDect / Woip) ACSEMobicall Basic / AdvancedQuescom / IQSIMCCIVR OTSBC / AC SBC ACA / ACPOTFC ACFEOTEC ACSEHospitality ACSEVM 4635 / 4635 Rainbow + WebRTC ACFEOpentouch Enterprise Cloud ACSEKnowledge of IT-ecosystems (DNS, DHCP, AD, ) Knowledge of routing and switching Knowledge of UC related protocols (VOIP, ISDN, SIP, H323, Qsig, ) Notice of security technology and network integration You have a big willingness to learn and you are motivated by new challenges Motivated team player but also able to work independently Ability to work under pressure and manage multiple tasks simultaneously Solid communication and customer facing skills Critical thinking and problem solving abilities Client-oriented Good documentation skills Good knowledge of English, French and Dutch What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today. Diversity in Dimension Data Dimension Data is an equal opportunity employer with a global culture that embraces diversity.

All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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