How you will make an impact : As Field Service representative in this position, you will be delivering and build service excellence over and above our customer expectations.
Main responsibility : *Responsible to deliver all Service activities including Installation, customer introduction, Repairs, Maintenance Services, Validation Services etc.
for achieving : * Satisfied customer becoming loyal customers* Highest first time fix rates / lowest mean time to repair* Lowest repeated call ratesContributes to the overall Service Targets with respect to Customer satisfaction and service completion following all internal rules, processes and practices (as they are described)* Are you from origin interested in high tech, work with our Liquid Chromatography and Mass Spectrometry systems and help our customers to keep the up-time of the systems high?
Do you have ambition to grow your career, by gaining deep technical knowledge or develop management skills in a well-functioning team ?
Is your background in technology and / or are you working in a lab-environment?* Are you focused on Customer Satisfaction and do you want to provide professional services to our customers?
Is flexibility applicable to you?* Do you want to continue your career in a growing company with a possibility to develop yourself in management and technology?
If the answers to the above questions are yes then apply for becoming our colleague in service.We are offering a job with own responsibility, development possibilities and you will become part of an enthusiastic team of service specialists.
Main Activities / Responsibilities* : * Performs all Service Activities in line with internal rules and customer regulations at the customer premises.
Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful.
Always ensure highest professional relationship with our customer base to achieve customer loyalty and bring up issues if vital, to solve critical tasks in the fastest way possible.
Follow our ethical business conduct guidance.* Optimize the own work schedule by coordinating with all the vital partners for service planning / scheduling* Is responsible to report accurate a timely of all activities as required (e.
g. Field Service Reports)* Assures alignment of all activities at the customer site with the rest of TFS and advises other part of TFS of important information with respect to our customers (e.
g. information about new purchases to sales / lead generation)* Working in a team and able to support other team members with your knowledge.
Minimum Requirements / Qualifications : Professional background in Electronics / Chemistry / Engineering on at least BSc (HBO) or MSc level (University)* Ideally 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
Strong problem solving and analytical skills* Good verbal and written communication skills, ability to work across all levels, functions and regions* Ability to communicate on different levels at the customer, varying from pure end-users to highly educated users of the systems* Demonstrated organizational skills with the ability to prioritize multiple tasks with different priorities* Excellent interpersonal, self-motivational and negotiating skills* PC skills with the knowledge of installing Software packages needed to do the job* Eager to learn and work closely with colleagues and peers*Non-Negotiable Hiring Criteria : Driving License.
Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
Good in Dutch and English skills, both verbal and written. French is preferred.