Customer Solutions Engineer / Specialist
FedEx Express EU
Brussels, Belgium
16 uur geleden
source : OnlyEngineerJobs

Job Purpose As (Senior) Industrial Engineer, you will be working for the Service Standards & Solutions team, which is part of the European Central Planning & Engineering function.

Within this group the role is aimed specifically within the Customer Engineering Team. Main focus will be on finding solutions to solve complex analytical / operational problems the Customer Engineering team and its stakeholders are facing and on accelerating the adoption of data driven insights for a faster and more effective decision-making process across the function for building the most effective and profitable custom solutions for our key customers.

In this role, you will proactively build and deepen internal relationships. You have a convincing vision on data-driven decision making and strong business acumen, and you are able to effectively communicate across the organization and influence cross-functional teams, senior managers and directors in order to achieve optimal results for the business.

Key Accountabilities Recognizes the current absence of or future need for meaningful management information relating to business critical and / or divisional operational areas.

Initiates the development of appropriate performance measurement, identifying the need for & utilizing new reporting tools as required.

Acts as a subject matter expert to all levels of management, including executive management, in operations and Planning & Engineering on key projects / problems & operations scenarios.

Provides practicable advice & supporting facts to persuade the audience to do what is best overall for the business. Facilitates the corrective action needed through use of networks, knowledge of key systems & processes and data insights.

Supports the designing, developing and implementing of new ways to measure the effectiveness of solutions for stations and customers.

Takes ownership of the findings, highlight insights to business owners and work with them towards taking action; follows-up if agreed actions are not pursued.

Ensures accurate gap analysis & meaningful recommendations that improve business critical areas of the operation. Oversees the implementation of the recommendations including the provision of advice to senior management and support to local engineers.

Collaborates with existing Business Analytics teams to explore exciting data science use cases and brings them all the way to industrialized products when feasible Develops new or innovative solutions to diverse operation’s related problems by utilizing creative problem-solving techniques and by leading & facilitating group problem solving initiatives.

Identifies opportunities to improve operation’s planning processes and translates ideas into workable solutions for the business.

Utilizes all available sources to keep abreast of new / changing technologies & methodologies in the marketplace related to own area of responsibility and remain current with potential changes in the business that could potentially impact Planning & Engineering.

  • Actively shares learning with relevant peers. Skills and Competences Required : have an Masters in Applied Mathematics, Computer Science, Physics, Engineering, Business Administration or a related field;
  • familiar with statistical analysis techniques and principles; able to link and mash up distinctive data sets to discover new insights;
  • and present in a data-visualization tool PowerBI, Spotfire, Tableau or similar in depth understanding of the structure & inter-dependencies of a complex and large organization;
  • able to work effectively with different cultures & nationalities; experience of presenting complex findings to senior management;
  • excellent influencing & persuasion skills through storytelling; able to summarize complex information into actionable insights;
  • financially astute with a good understanding of key financial principles & terminology; creative thinker with the ability to recognize improvement opportunities;
  • ability to prioritize multiple tasks and deliver to firm deadlines; strong written and verbal communication in English; Advanced proficiency in Excel Preferred : at least 3 years of experience in creating data-driven insights in-depth understanding of predictive modelling and machine learning applications;
  • proficient programming skills in SQL, Python / R; data mining experience using modern analytical packages (i.e Spotfire, Alteryx, etc.

    familiar with SAFe agile development methodology; Terms and Conditions : A challenging position at the heart of an international corporation An independent position with responsibilities Permanent contract Working in an international and dynamic team Based in Hoofddorp, Netherlands or Brussels, Belgium The Customer Engineering Team is responsible for the operational design & implementation of customer / vertical driven solutions and on-boarding of large / complex business opportunities in line with our commercial strategy.

    We act as the bridge between customer facing teams and FedEx operations / P&E teams involved in the operational design & implementation by providing planning, engineering and governance support.

    Skills & experience : Good understanding of FedEx / TNT operational processes and systems Project management experience Experience working with cross functional teams Experience of developing solutions to operational business challenges Good commercial & business acumen Analytical thinker with a creative and pragmatic approach to problem solving Ability to set priorities, maintain progress on multiple projects and work independently Good interpersonal skills and network within FedEx / TNT Proficient use of Office applications Working in an international team (remote team) Flexible attitude to working hours Willingness to travel Applicants must have the right to work in the country stated Qualifications : Language : English : Comprehension FedEx was built on a philosophy that puts people first, one we take seriously.

    We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.

    Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

    We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

    Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.

    FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

    The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

    Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

    We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.

    The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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