As a field service engineer your responsabilities will be :
Committment and contribution to a high-level customer satisfaction by providing best in class support and service;
Troubleshooting problems during service interventions and solve possible incidents through a methodical and process-based approach;
Execute mechanical adjustments, take ownership of possible issues and see them through successfully;
Configure and tune motion systems;
Adjust, validate and calibrate our machines in the field;
Report and communicate relevant activities to designers, project managers and team leaders;
Follow-up service interventions with the customer and the internal teams;
Prepare service concepts and budgets for the sales team in cooperation with the team leader;
Prepare technical training and documentation for customers and relevant internal teams.
We are looking for a ?field service engineer ?with the following knowledge and experience :
Previous experience in trouble shooting (precision) machines;
Strong knowledge of motion systems, automation principles, electro, pneumatics, machine safety;
Knowledge of medical and automotive industries is an asset;
Experience in calibration and validation procedures, TwinCAT, LabVIEW, Vision Systems or Robotics is a plus;
Service oriented attitude;
Ability to easily establish good relationships with customers;
Pro-active, positive, problem solving, structured, autonomous;
Fluent in English; Oriental languages is plus;
Ability to quickly adapt to change.
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