Manager : Customer Practice
3 dagen geleden
source : Experteer

Line of ServiceAdvisoryIndustry / SectorConsumerSpecialismCustomerManagement LevelManagerJob Description & SummaryWe are looking for talented experienced professionals to join our Customer practiceas part of PwC"s Management Consulting department.

We are a dynamic growingteam based in Belgium of about 15 people, embedded in PwC’s European CustomerConsulting practice with a total headcount of approximately 100 people.

As a member of our Customer team, you will help our clients address business-criticalissues, and support executive and senior management level decision makers in findingsolutions to answering complex dilemmas in the area of (digital) growth strategy,customer experience, sales and marketing, customer service, and pricing.

Our contactsat clients usually happen at CxO level or at the level of business unit heads andother members of the senior management team.

Client engagements last typically afew months, but we also develop multi-year, wide-ranging and transformativerelationships.

What you will do Managers are responsible for managing end-to-end projects. This includes liaisingwith clients, working closely with the PwC project team and managing one or morejunior consultants.

You will contribute to a wide range of projects across variousindustries (with a primary focus in the consumer and industrial products industries),helping our clients cope with the challenges they are facing.

  • Your role encompasses : Analysis and insight : Analyse complex client issues and demonstrate expertise andunderstanding of the functional and industry challengesEngagement delivery : Deliver and manage (parts of) engagements, including leadingthe approach, liaising with stakeholders, and managing workload within the projectteam Relationship building : Build relationships between PwC and the clients projectteam, have quality discussions with clients at various levels, demonstrate creativitycombined with strong functional and industry knowledgeCommunication : Structure, write and deliver presentations and other deliverables andshare both orally and in writing with internal and client leadershipBusiness development : Build follow on opportunities at clients and contribute to / leadproposals and support the development of client offeringsTeam development : Provide professional development opportunities and feedback forjunior team membersFirm development : Contribute to firm activities and internal knowledge management andsharing What you haveSuccessful candidates will have a degree from a top-tier academic institution, haveseveral years of relevant business experience, and the ability to meet each of thefollowing criteria : - Strong academic background - A minimum of 5 years of relevant work experience in (digital) growth strategy, customerexperience, sales and marketing, customer service, or pricing gained directly fromworking in commercial positions or from relevant project work within a (strategy)consulting firm - Insightful thinker, confident with concepts, analyses and frameworks- Energetic team player with an enthusiastic, positive, "can do" attitude- Strong communication and interpersonal skills, with notable presence and confidence- Leadership qualities, project management skills, and people management anddevelopment skills - Ability to plan, structure and prepare client ready-work - Ability to work on multiple, overlapping tasks in a fast-paced environment- Willingness and ability to take initiative and learn independently- Passionate about doing an outstanding job, both for the client and for PwC- Fluency in English and either Dutch or French;
  • working knowledge of the otherWhat you will have- Competitive salary- Attractive benefits (hospitalization insurance, pension plan, bonuses, etc.

    Company car, mobile phone and laptop- Flexible schedule- Tailored training programme- Continuous learning- Huge growth potentialEducation (if blank, degree and / or field of study not specified)Degrees / Field of Study required : Degrees / Field of Study preferred : Certifications (if blank, certifications not specified)Desired Languages (If blank, desired languages not specified)Travel RequirementsUp to 20%Available for Work Visa Sponsorship?

    YesGovernment Clearance Required?NoJob Posting End DateFull time

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