Support Engineer
Collibra
Brussels, BE
1 dag geleden

How you'll make an impact at Collibra :

As our Support Engineer, you’ll provide support that increases Collibra’s credibility and reputation as an organization with world class personnel and processes that can be relied on as customers increase their product usage.

A day in the life of a Support Engineer at Collibra :

You’ll be reporting directly to the EMEA Support Engineer Manager and be responsible for a wide range of tasks, including :

  • Managing all communication with customers and partners required to resolve support tickets
  • Assessing if support tickets are feature requests or product bugs
  • Resolving support tickets within the limits of contractual service level agreements (SLA)
  • Replicating bugs
  • Coordinating and tracking the escalation of tickets
  • Maintaining a record of all communication and actions in Zendesk
  • Contributing frequently answered questions to the Collibra knowledge base
  • Assisting with quality assurance testing for new product releases
  • Why we need you :

  • You have 3-5 years’ experience as a Support Engineer or in a related role
  • You have a Bachelor’s degree in Information Technologies or Computer Science
  • You have extensive knowledge of common IT infrastructure components and previous experience with an enterprise solution
  • You have experience with client-facing situations (phone calls, e-mail, webex) and you’re comfortable in dialogue
  • You have experience in a Support / Help Desk environment (ticket tracking, documentation)
  • You possess technical expertise with relational databases, Java based web applications, workflows and / or enterprise service buses (ESB)
  • You’re experienced in working closely with software developers
  • You are an analytical and methodical problem solver
  • You have an excellent eye for detail
  • You’re able to manage competing priorities
  • You have superior written and verbal communication
  • You’re comfortable with shifting hours to cover international customers when needed
  • You work well under time pressure
  • Have experience in Java and familiar with REST API? Great!
  • We Offer :

  • A friendly and rapidly growing environment where your input will be valued and your growth fostered
  • Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
  • Flexible hours- quality >
  • quantity

  • Bi-monthly catered lunches, in addition to meal vouchers. Never go hungry again!
  • Did we mention happy hour?
  • A spacious office easily accessible from Brussels, Antwerp, Ghent, etc. and a company car (+ fuel card) to get you there
  • A state-of-the art laptop
  • And of course, a competitive salary with a strong benefits package
  • Collibra is not currently accepting unsolicited assistance or resumes from search firms for this employment opportunity.

    All resumes submitted by search firms or agencies to Collibra or its employees, agents, directors or representatives in any form or method without a valid written agreement covering this position will be deemed the sole property of Collibra.

    No fee shall be paid in the event the candidate is hired by Collibra as a result of the referral or through other means.

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