Customer Service Representative
Belgium - Everberg
2 dagen geleden

Job Description :

Customer Service Representative (South East and Export Team)

Huntsman is recruiting a Customer Service Representative to support our Polyurethanes European Headquarters in Everberg (near Brussels).

Managing multiple accounts in the EMEA region you will be responsible for the entire process of a sales order from taking the order, liaising with supply chain, arranging delivery, processing invoices and after-

care. This is a great opportunity to expand your customer service skills in a challenging and rewarding environment.

Key responsibilities :

  • Complete the order process from receipt of customer orders (planned or otherwise) through to despatch and then invoice, using standard SAP processes and functionality
  • Pro-actively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
  • Monitor customer account and / or order book status on a regular basis, resolving problems with potential customer impact e.
  • g. credit blocks, delivery issues.

  • Control the delivery process within SAP, preparing associated documentation for goods despatch. Ensure all processed despatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly.
  • Refer availability / forecast issues to the daily hotspot meeting for resolution with relevant parties.
  • Control customer based Vendor Managed Inventory / Consignment / Silo stocks as appropriate for assigned territories.
  • Control the settlement process for rebates and commissions associated with the allocate customer base.
  • Create and maintain a close working relationship with Sales Engineer’s, other Supply Chain, Finance and Logistic members.
  • Provide support and cover for other CSRs as required.
  • Key candidate requirements :

  • Degree qualified or at least 3 years proven experience in a similar customer service role.
  • Fluency in English is essential, knowledge of Italian / French is highly desirable.
  • Strong written and oral communication skills.
  • Highly motivated and able to deal with varying workloads and potential customer issues.
  • A good understanding of different Payment methods / terms for export transactions such as Cash against Documents , L / C’s , Open terms and Cash in Advance.
  • Strong administrative skills and keen to proactively follow up on all transactions, documentation handling, amendments, legalizations and certifications
  • If you are interested in this career opportunity and would like to shape our and your future, we are looking forward to receiving your application.

    Please submit your resume online.

    About Huntsman :

    Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated chemicals with 2015 revenues of approximately $10 billion.

    Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.

    We operate more than 100 manufacturing and R&D facilities in approximately 30 countries and employ approximately 15,000 associates within our 5 distinct business divisions.

    For more information about Huntsman, please visit the company's website at

    Any personal data that you provide to Huntsman International LLC, its subsidiaries or its affiliates (together, "Huntsman") as part of the online recruitment process and / or otherwise for potential employment (including any sensitive personal data) will be handled according to Huntsman's Notice about the Processing of Personal Data of Applicants, which is located on the Company's privacy page at

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