Why join us
Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon.
You will thrive on working in an innovative community focused on career progression.
We are bringing a Team Leader Dutch Speaker on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalised solutions to a wide range of customers.
Your mission at Webhelp
As a Team Leader , you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.
Where others see challenges, you see an opportunity for improvement and creating excitement around using a product. You will ensure excellent standards while enjoying every day on the job as you’ll share your passion for customer service.
You will be part of an innovative project with Signify - the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
What you will be doing at Webhelp
As a Team Leader , you will :
Supervise, monitoring and develop a team of Customer Advisors.
Closely monitor the SLA’s and KPI’s of the project.
Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
Create an inspiring team environment with an open communication culture
Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
What we are looking for
Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer oriented and can adapt to different types of people.
Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.
We’ll be a great match if you :
Are native or proficient in Dutch (C1) and fluent in English (B2)
Have at least on 1 year of previous experience in Team Management (mandatory)
In-depth knowledge of performance metrics (KPI’s)
Good IT skills, especially on MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
For non-EU residents, it is mandatory to have a valid work permit.
You appreciate our values of recognition , integrity , unity , commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.
What we offer
Competitive wages (14 monthly payments per year) with performance bonus
Meal allowance paid in voucher card (net)
Private Health Insurance provided by the company
Possible flexible hours after some tenure
Investment in training and personal development
Opportunity to professionally grow inside the company
Relocation package : shared accommodation and flight reimbursement
Possibility to do Work from Home based in Lisbon *
Note : *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
Who we are
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us in Lisbon!
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.