Technical Support Engineer Connected Services
Volvo
Gent (Oostakker), Belgium
2 dagen geleden

Background :

The Connected Services Support team, residing within the VT Uptime organization, stands for a proactive knowledge hub of support related to Connected Services and Telematics Solutions, close to the customer.

Perceived as a center of expertise within the Service & Customer Quality area, we nurture empowerment and enthusiasm as key ingredients for success.

If you're looking for a work environment where team spirit, fun and engagement are truly valued, then we advise to read on!

Function :

  • You are part of the Connected Services Support Team where you support the Connectivity and Productivity services and hardware for the Volvo Truck, Renault Truck and Volvo Bus brand.
  • The systems are based on the latest digital, wireless communication technologies; the integrated systems are available in several designs and with high level of customization.

  • You give technical support and solve hardware and electronic related problems for end-users, dealers and Market Companies, in your own language area.
  • You give regular feedback on the supported products towards quality managers and developers.
  • You handle the information from the market in such manner that repeated questions and problems from customers can be avoided.
  • Profile :

  • You have a technical background and a good understanding of contemporary trends in Connectivity, Telematics, Driver-Vehicle and Customer-
  • Vehicle Interfaces, Fleet Management Systems and Transport Solutions.

  • You have a great interest in automotive technologies and connected services.
  • You are able to interpret and understand technical documentation.
  • You have good collaboration, communication and facilitation skills.
  • You possess excellent troubleshooting skills and the ability to picture the problem via remote discussions.
  • You are fluent in English and French or German.
  • You have a natural feel for continuous learning and personal involvement.
  • After an intensive training program, you are willing to enter in shift work.
  • Hiring Manager :

    Sofie Scheirs, Team Manager Connected Services Support, Volvo Trucks

    HRBP : Emma Parry

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