Customer Service Officer
Page Personnel
Brusselss, Brusselss, Belgium
il y a 15h
source : Jobat

The main responsibilities of the Customer Service Representative :

Be in charge of a client portfolio from A-Z

Be the SPOC for your clients and proactively inform them on the status of their orders and deliveries

Coordinate internally with other departments (finance, logistics, warehouse) to be up to date and share relevant information.

Handle problems that arise, manage complaints and offer prompt solutions

Monitor the whole order to delivery cycle and take corrective actions when needed : return requests, back orders,..

Build and retain your own customer portfolio

The ideal candidate :

a very strong level of French and Dutch.

a bachelor degree and relevant experience as a customer service representative, handling orders from A-Z

you are proactive, stress-resistant and sociable

you can work independently and in a team

you have a positive mindset, can easily adapt and are eager to learn

a good knowledge of SAP (preferably) and Excel

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