Service Delivery Manager SAP applications
ENGIE
Belgium, Brussels
17 dagen geleden
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    Operating under the managerial authority of Global Business Support (GBS), ENGIE Information and Technologies (ENGIE IT) is ENGIE's information systems nerve centre.

    We produce IT services for the Group's Business Units and functional lines in the following areas :

  • IT infrastructure : networks, work environment, data centres, security, communication, etc.;
  • research, development and application maintenance;
  • advice on organising and managing business projects with a strong IT dimension.
  • ENGIE IT draws on its competencies and expertise to benefit the Group's businesses. We support their transformation by offering competitive services with high added value.

    We anticipate market developments and ENGIE's digital challenges, tailor our offer accordingly and act as an IT innovation incubator for the Group's businesses.

    In connection with the implementation of the industrial plan to develop shared service centres (SSCs) in France and Belgium, ENGIE IT SSC is looking for a :

    Service Delivery Manager SAP Applications (m / f)

    One of the business activities of Business Support Information Systems

    Position based in Brussels (Belgium)

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    Job description

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    Operating under the managerial authority of Global Business Support (GBS), ENGIE Information and Technologies (ENGIE IT) is ENGIE's information systems nerve centre.

    Within the service family for Application Services , the SAP Service Delivery service line is realizing projects and service support on SAP applications for Engie the Group's Business Units and functional lines .

    We are looking for a motivated SAP Service Delivery Manager with a good basic functional and technical knowledge of an SAP application (8+ years of experience in an SAP environment).

    Job responsibilities

    You will be part of the SSD team, reporting to the SSD service line manager. As a SDM, you will be involved in the keep it running and evolutive maintenance of one or more SAP solutions, in follow up projects on the SAP solutions in your scope.

    An SDM is the end-to-end responsible person for the applicative and infrastructure service delivered by Engie IT.

    Besides managing existing SAP solutions you will also be involved in initiatives for extending the current scope of the SSD.

    When an new opportunity is identified, you will need to startup the first contacts and through an assessment define a proposal.

    When the proposal will be validated by the customer, you will need to lead the transition and setup the new service of the SAP solution integrated in the SSD organization.

    As SDM you will need to :

    define and follow up Service Level Agreements (SLA) with respect to the requirements of the customers.

    Ensure the availability of the application and the continuity of the support services

    Coordinate internally in Engie IT the contribution of different service lines to the final service of the application (middleware, BI team, Datacenter, )

    Define and manage the budget of the SAP application

    Manage the purchasing of licenses and external service needed for your service of the application

    Manage the quality of your service and report on it in monthly service reporting to the customer and the Engie IT management

    Initiate actions in order to improve continuously your service

    Manage the monthly releases of our application and ensure projects go live without disturbing the service of the application

    Ensure the incident management performance meets the SLA

    Keep an overview of the overall solution of your SAP application relying on the SAP functional Domain Leads you will have at your disposal

    Ensure being the entry point for all infrastructure matters of your application

    Ensure to be Income compliant for the full scope of your SAP application

    Job qualifications

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    You have a university degree or equivalent through experience

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    You have a good knowledge of functional analysis

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    You have experience as Functional Analyst with one of the SAP modules and / or have worked already as SDM of a SAP application.

    Having been a project manager on SAP projects is also an interesting advantage.

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    You are interested in the SAP product as ERP solution and have notions of the technical concept behind the SAP solution

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    You have an entrepreneurial spirit and are interested in developing new scopes

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    You have an experience in the management of a team and are familiar with ITIL processes

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    You have capabilities to challenge your customers and vendors

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    You are motivated to develop your career as an internal SAP SDM in the Engie group

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    You are fluent in English and you have a good operational knowledge of French and Dutch; practical knowledge of another language is an asset.

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    You have good communication skills and you are customer oriented

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    You are a team player and like to take initiatives

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    You are flexible and stress resilient

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    You are ready to travel 2 to 3 times a month to an Engie location in another country. A stay of 2 to 3 days abroad is not a problem for you

    Additional Information

    Posting Date : Mar 4, 2019

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