The European Medicines Verification Organisation
The European Medicines Verification Organisation (EMVO) is the Brussels based organisation responsible for bringing forward the European Medicines Verification System (EMVS).
EMVO was created in 2015 as a joint initiative of EU supply chain stakeholders, representing manufacturers (EAEPC, EFPIA, Medicines for Europe), wholesalers (GIRP), community pharmacists (PGEU) and hospitals (EAHP, HOPE) and is bringing forward the EMVS in accordance with the EU’s Falsified Medicines Directive (FMD) and the Delegated Regulation (DR).
It ensures the implementation of a functioning, secure, interoperable and cost-effective system across Europe, to ensure patient health and safety.
EMVO is a dynamic, multi-lingual team undergoing a period of growth as we adapt our structure to meet the needs of the Operational Phase of the EMVS.
In order to meet these needs, we are seeking a Level 2 Customer Support Engineer to provide functional, technical and business support to EMVO’s customers and related parties.
Our 2nd Level Customer Support Representative
Reporting to EMVO’s Customer Support Centre Manager, you will be responsible for answering, analysing and following up the tickets which have been assigned to you.
You will look for solutions to the enquiries made by customers and will remain in direct contact with the customers and work, if needed, in close collaboration with the L3 support teams.
You will hand over the more complex tickets to the business and technical experts within EMVO or the System Supplier. In addition, you will explain the functioning of the EMVS system to customers in line with the URS Specifications and system design.
It is an exciting time to join our team, to make a valuable contribution to the successful running of the EMVS, and to be involved in growing a project which is of vital importance to the European pharmaceutical sector.
Required skills & competences :
What we can offer you
If this sounds like a match, then we want to hear from you
Send your CV and motivation letter to recruitment emvo-medicines.eu before September 30th
Data Protection : When applying to EMVO you agreed to the Data Protection policy.