Customer Success Manager eCommerce
As Customer Success Manager eCommerce Merchant Services (MS), you will be part of the Customer Services team to establish and expand mutually beneficial partnerships between Worldline, its customers, issuing banks and Schemes by lowering the barriers that traditionally exist between merchants, acquirers, card schemes, and issuing banks, resulting in a better payment experience for consumers (e.
g. improve success rate of the transactions), and longer customer retention for merchants.
You will be focused on providing customer value proactively by looking for long-term solutions and measure long-term goals;
You will recognize patterns of behaviors or product issues that are preventing our customer’s success;
Developing and managing relationships with the global card brands and financial institutions for Wordlline;
Follow-up and identify market trends;
Develop, together with Data Scientist, novel, data-sourced technical and operational solutions in partnership with issuing banks to :
Reduce false positive declines;
Identify revenue-impacting payment friction caused by a lack of business alignment between merchants and issuing banks;
Improve the customer retention;
Establish a network of strategic issuing bank, issuer processor, and card scheme contacts to influence regulatory changes in payments.
Act as Worldine’s internal and external transaction subject matter expert;
Work with management to prioritize business and information needs.
Clear understanding of the challenges of global e-commerce and the various components that are required of a merchant to be successful;
History of creating productive partnerships between competing interests;
Skilled and credible communicator at every organizational level;
Strong analytical skills;
Self-motivated, pro-active, results-oriented, Dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial track record;
At least 5 years work experience in business development or partnership management;
Used to work in a matrix environment and connect with various stakeholders;
Fluent in English; Knowledge of other languages is an advantage.
Don't forget to mention BrusselsJobs when applying.
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