Gentis - 1st / 2nd Line Support
Brussels; Belgium
14 uur geleden
source :

Our client A big company operating in the banking sector Key Tasks 1.

Assume the role of Helpdesk (problem solving), by telephone or via e-mail : Analyze all reported issues.

Estimate priorities and organize activities taking them into account.

Look for a suitable solution in the short term and, if necessary, transmit its analysis to the colleagues in the second line in order to seek a structural solution, in the long term (project).

Document incidents (causes and solutions) and internal procedures.

Track the status, evolution and resolution of incidents within the objectives defined in SLAs 2.

Solve a maximum of incidents in 1st line.

Provide communication around incidents to management and external partners.

Management (from the IT point of view) of new incoming, outgoing and mutating employees : Active Directory (+ access to various applications depending on profiles) IT Hardware management and inventory update Telecom VoIP Management (Cisco Central) Cisco telephones WiFi access

  • Badging systems (Si-pass + Vecos) + lockers 5.
  • Participate in the optimization and future evolution of the service.

    Regular reports.

    Profile You have a great affinity for computer tools.

    You have technical skills (PC installation, staging, trouble shooting, etc.) You have good knowledge of the Windows administration system and you master the basics in Active Directory Cisco Basic Knowledge (CUCM) is an asset You take great satisfaction in providing an efficient service to your customers, both internally and externally.

    The search for a solution is your engine.

    You learn and work quickly, correctly and autonomously.

    You willingly share information and knowledge, and maintain professional contacts with your colleagues in this way.

    You have excellent analytical skills.

    You are fluent in French and Dutch.

    Knowledge of English is an asset.

    Our client offers A permanent contract An interesting salary with extra legal benefits A great working environment You can send you CV via the button below.

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