Employer Service Provider near Vilvoorde Employer details Our client is a large multinational service provider based near Vilvoorde.
Job description You are responsible for handling telephone or email questions and problems regarding our technical products and services (Technical solutions).
You carefully register the question (service request) or problem (incident) in our systems. You will always try to handle the problems yourself as much as possible.
If that is unsuccessful, you can escalate it to the next level in a documented way. You remain responsible for communication to the customer until it is resolved You proactively contact customers to prevent problems You ensure the start-up of new customers with Technical Solutions.
You have an eye for the technical set up and implementation of the correct procedures to meet the needs of the customer and taking into account the possibilities of operations You formulate proposals to improve the quality of service for the customer and to optimize the work of the operators Required experience You are perfectly bilingual (Dutch / French), you have a good knowledge of English and you like telephone contacts You are interested in the new technologies in the field of security and computer systems You find yourself as a pronounced team player who carefully follows the work instructions You can think analytically and look for solutions to the problems that arise You consider customer friendliness to be a priority and can handle stress well You are willing to work in shifts (no weekends) Offer A professional reception with the necessary internal training to successfully complete this job.
A competitive salary according to your experience, supplemented by an extensive package of extralegal benefits. An exciting and varied position as IT Helpdesk Collaborator in a dynamic and growing company with an open atmosphere.
Development opportunities and the necessary space for self-initiative and entrepreneurial action. No car provided.