Market Facilitation Officer
Translate strategic plans into a portfolio of projects to enable the delivery of the strategyDefine required adjustment to processes in close cooperation with the businesslaunch of new business propositions (e.
g. regional proposition in NL and binders in BE)launch of new productssupport integration of acquisitionContinuously drive improvement in local processes.
Focus on consistent execution of services provided by the Functions, control over processes and cost containmentAnalyse end-to-end process consequences (including claims, finance and risk) of changes in the business architecture.
Define projects and build the high level business cases for approval into project execution
Management of change
Analysis of changes in market or business circumstances that require adaption of the way the business is executed. In close cooperation with the business impact analyses are executed and implementation alternatives and high level business cases are definedWhere appropriate (no IT impact and or business specific activities requiring deep knowledge) act as lead of local market initiatives (new product launch, implementation of local strategy, etc)Ensure implementation of changes derived from Group projects / programmes are in line with Legal Entity strategic objectives and are assessed on process and organisational impact.
Where appropriate execute analysis of impact and recommend approach to change
Guardian of the business and process architecture
Guard the consistency of the business and process architecture.Define improvements in close cooperation with the business, finance, compliance and risk as a consequence of changes in rules and regulations (e.
g. data quality requirements for regulatory reporting)Act as point of contact for Group oversight functions in relation to business and processes (BCM / EUC / H&S, etc)Execute Legal Entity specific change activities related to Internal audit points, NBB instructions and other external organisations relevant for the SBU or Legal Entity (e.g. Assuralia)
Intragroup governance and control and monitoring business as usual
Services that are outsourced to our centralized service organization (ABS) need to be monitored and tracked in terms of quality, first time right and delivery within the agreed timeframes.
As Market facilitation officer you are coordinating, collecting and reporting on the agreed controls and metrics (SLA’s) and prepare papers for governance bodies where MS AISE legal entity reports into or leads.
You are linking pin for day to day escalations from business towards IT or other functions that provide services to MS AISE
Role Requirements Market Facilitation officer
Local knowledge in terms of products, processes and underlying systemsCan translate Local and legal entity strategy into concrete operational initiatives to improve the way the business is executed and services are being delivered to our clientsCan implement local market initiatives into operationCan oversee and analyse consequences of new markets or improvement initiatives to the business and drives enhancement of market capabilities for the legal entity.
Understands how costs containment / reduction and improvement of control is reached and is able to drive this processCan oversee complexity over different business areas and brings people togetherWorks effectively in the legal entity organization in close alignment with the shared services centre where key contacts are IT / BC Business partner and BC Project managers and Country managersHas a substantial knowledge of the Operational Excellence methodology and new ways of workingYou will be part of an international team, frequent traveling (France, Netherlands and to some extent London) is part of the scope of this job. Main location is Brussels.
Role Requirements Manager
Leads / directs the Market Facilitation activitiesReplaces the HOO as business owner / business sponsor in meetings and projects
Key Performance Indicators (3-6) :
Contribution to change agenda of the Legal EntityQuality and value of Ideas developedImprovement of market offering / products / processRealisation of planned change against time, costs / benefits and qualityImprovement of control, reduction of costs and improvement of quality of legal entityInternal client satisfaction (easy to do business with)
Knowledge and experience :
Master’s degreeKnowledge and experience in process and data analyses,Excellent skills in communication across the various layers of the organisation bothTeam player who gets things done.
Excellent knowledge of insurance products, processes and supporting IT