You will be part of a company located in Tessenderlo, a widely recognized leader in the European construction equipment market.
Handle and manage all After-Sales issues. (Aftersales) Contact between dealers in your region and the Europe Headquarter in Belgium on one side and with HQ in Korea on the other side.
Solve technical problems related to excavators and wheelloaders together with local dealers in your region and discuss solutions with dealer / end-user
Handle Warranty claims and discuss them with dealers and / or end-users.
carry out Aftersales audits at dealers.
Assist in issuing of technical bulletins to dealers
Investigate design / quality problems and make detailed written reports which allow the factory in Korea to improve the product.
Provide from time to time technical training to local technicians.
Advise on A / S administration issues, warranty terms and service policy to local dealers
Give assistance to sales, marketing and parts dept.
Monitor competitor machines / organizations whenever possible and make recommendations for improvement of the product / organization.
Advice on development of aftersales services for your region
Contribute in finding and evaluating new candidate dealers.
Frequent dealer and customer visits in your region
Min. 5 years experience as service representative in construction equipment, forklift, cranes, agricultural, truck business, automotive or engine industry, most likely in a manufacturer-dealer relationship
Good general and technical education (Bachelor or Master )
Good knowledge of standard software applications : Word, Excel, Outlook
Good background of Hydraulics, electrics and engines.
Good problem solver
Independent and strong personality but with listening ear and helping mind suiting good manufacturer to dealer and manufacturer to end-user relations.
Fluent in English language and preferably an other extra language (French or German or Italian).
Pragmatic decision maker based on objective facts.
Accurate and organized working method.
Hands on mentality
Customer friendly attitude
Open minded about different cultures and able to fit into the management style of a multi-national company
Willing to travel
This position offers the right candidate the opportunity to work on a European level. We offer an attractive salary package with pension and health care.
WaW invests 1 / 3rd of the profit we make by employing you in the social project Make-it-Work. In this way you contribute on giving work to young people who are very hard to employ.