Service Engineer
WaW Hasselt
Tessenderlo, BE
2 dagen geleden
source : InGoedeBanen.nl

Functieomschrijving

You will be part of a company located in Tessenderlo, a widely recognized leader in the European construction equipment market.

  • Handle and manage all After-Sales issues. (Aftersales) Contact between dealers in your region and the Europe Headquarter in Belgium on one side and with HQ in Korea on the other side.
  • Solve technical problems related to excavators and wheelloaders together with local dealers in your region and discuss solutions with dealer / end-user
  • Handle Warranty claims and discuss them with dealers and / or end-users.
  • carry out Aftersales audits at dealers.
  • Assist in issuing of technical bulletins to dealers
  • Investigate design / quality problems and make detailed written reports which allow the factory in Korea to improve the product.
  • Provide from time to time technical training to local technicians.
  • Advise on A / S administration issues, warranty terms and service policy to local dealers
  • Give assistance to sales, marketing and parts dept.
  • Monitor competitor machines / organizations whenever possible and make recommendations for improvement of the product / organization.
  • Advice on development of aftersales services for your region
  • Contribute in finding and evaluating new candidate dealers.
  • Frequent dealer and customer visits in your region
  • Functie-eisen

  • Min. 5 years experience as service representative in construction equipment, forklift, cranes, agricultural, truck business, automotive or engine industry, most likely in a manufacturer-dealer relationship
  • Good general and technical education (Bachelor or Master )
  • Good knowledge of standard software applications : Word, Excel, Outlook
  • Good background of Hydraulics, electrics and engines.
  • Good problem solver
  • Independent and strong personality but with listening ear and helping mind suiting good manufacturer to dealer and manufacturer to end-user relations.
  • Fluent in English language and preferably an other extra language (French or German or Italian).
  • Pragmatic decision maker based on objective facts.
  • Accurate and organized working method.
  • Hands on mentality
  • Customer friendly attitude
  • Open minded about different cultures and able to fit into the management style of a multi-national company
  • Willing to travel
  • Arbeidsvoorwaarden

    This position offers the right candidate the opportunity to work on a European level. We offer an attractive salary package with pension and health care.

    WaW invests 1 / 3rd of the profit we make by employing you in the social project Make-it-Work. In this way you contribute on giving work to young people who are very hard to employ.

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