Senior Customer Success Manager, MuleSoft (Belgium)
Belgium - Brussels
18 uur geleden

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  • Job CategoryMulesoft - Customer Success Group Job Details The role of MuleSoft Customer Success is to drive measurable customer success at every MuleSoft customer, which means a) drive adoption of MuleSoft software;
  • b) help customers to connect their applications, data, and devices to achieve measurable outcomes; and c) create promoters of MuleSoft.

    In doing so, we secure sustainable, profitable growth for MuleSoft by retaining customers and creating add-on sales opportunities.

    What You’ll Do Partner with customers to deliver outsized returns on their investment in MuleSoft software, by : Delivering, measuring, and communicating ROI for our customers, throughout the customer lifecycle Being the trusted partner for customers on use-cases and product functionality, and how to align use-cases with Catalyst, MuleSoft’s best practice.

    Coordinating various cross-functional teams at MuleSoft, to ensure customers get what they need to connect their applications, data, and devices, and receive an excellent and consistent customer experience, all the time, every time.

    Accurately representing the voices of customers inside MuleSoft, ensuring the health of customers is properly captured, and making their voices heard as appropriate.

    The Customer Success Manager is accountable for, and leads, customer success planning and execution across a portfolio of customers, and supports other cross-functional teams in the development and execution of account strategy, driving customer retention and expansion.

    What We’re Looking For Proven track record of performance in your career to-date in customer-facing roles with a technology bias, such as Consultant, Sales / Pre-sales, Technical Account Management, Project Manager, Enterprise Architect, Customer Success Manager, etc.

    Alignment with our core values of Trust, Customer Success, Innovation, and Equality. Ability to create structure in ambiguous situations and design effective plans followed up with flawless execution to exceed customer expectations.

    Excellent communication skills, written and verbal. Passion for technology and for being part of a hyper-growth SaaS company.

    An understanding of software development and / or engineering, including IT systems integration and APIs. A self-starter who is equally comfortable working on their own and as part of a high performing team.

    Experience working with cross-functional teams (e.g. sales, support, services, product, etc). Do what it takes and a fearless attitude, with an insatiable desire to take ownership and make things awesome.

    Experience working on digital / technology transformation programs in customer-facing roles. To stand out as a candidate you will also need to demonstrate : Track record of managing large, complex digital / technology programs in customer-facing roles, and the ability to successfully handle difficult customers or customer situations.

    Demonstrable experience in navigating complex, multi-divisional, multi-geographical organizations to identify the right customer stakeholders and build trusted advisor relationships.

    Demonstrable executive presence and communication abilities. MuleSoft, acquired by Salesforce in 2018, is the #1 Integration and API Platform.

    The mission of MuleSoft Customer Success is : Leading with our values, our mission is to help every MuleSoft Customer connect their applications, data, and devices, and realize (and acknowledge) an outsized return on their investment in MuleSoft Software.

    The values of MuleSoft Customer Success are Trust (say what we do; do what we say), Customer Success (our absolute priority), Innovation (challenge the status quo as we continually improve), and Equality (equality and care for all).

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  • Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

    We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

    Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and Salesforce.

    org will not pay any third-party agency or company that does not have a signed agreement with or Salesforce welcomes all.

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