Group Service Designer
E-Resourcing Ltd
Brussels
4 dagen geleden

Job Description

Our client is now looking for an Online Services Designer to join the Online Services Team in the Headquarter

3 main responsibilities

  • Supporting all the departments in concepting, developing and evolving Online Services for consumers (new features, experiences, customer journey, )
  • Gathering needs from local markets
  • Promoting benchmarking among the 5 Euroconsumer Countries
  • Based in Bruxelles She / He will join an international working environment working on daily basis with teams, stakeholders and peers from all the 5 countries

    She / He will be asked to travel occasionally (in most of the case Videoconferences can easily support our meetings)

    RESPONSIBILITIES

  • She / He will collaborate to the definition of the Digital strategy for the Organization enhancing the web sites as tools to stimulate loyalty, engage consumers and acquire new customers.
  • Define digital requirements in close collaboration with different stakeholders (subject matter experts, marketeers, Usability experts, developers, ) to improve our services and offer an engaging Customer Experience
  • Get the 360 degree view on the consumers by crunching data from researches, surveys, analytics and social media tools to design and optimize the most effective journeys in terms of conversions.
  • Collaborate with cross functional teams for the structural evolution of the web sites leveraging personalization, innovation, new trends in digital channels.
  • She / He will analyse performances of the main KPIs or Insights from ad hoc researches and will propose actions for improvements.
  • ORGANIZATIONAL SKILLS AND COMPETENCES :

  • University Degree in economics, .
  • 5 years experience in digital companies dealing with online services, product management or digital marketing
  • Analytical skills is a key competence. Capacity to orient solutions starting from a solid data analysis. Deep knowledge of the main web analytical tools (e.g. Google 360)
  • Proactive, creative, solution oriented and data driven
  • Well organized and structured work approach able to work autonomously and in an effective way
  • Leadership attitude with excellent communication skills being able to explain her / his ideas and to engage other stakeholders around them
  • Capability to understand needs from different markets depending from Social, economic and cultural factors and provide flexible solutions
  • Language and Communication : Fluent in English and French or Dutch mother tongue. The knowledge of other languages (Italian, Spanish or Portuguese) is a plus
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