Support Engineer Microsoft 
NTT Ltd.
Diegem, Belgium
5 dagen geleden

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team? We are currently looking for a Microsoft Support Engineer to support our Support Services business in achieving its objectives.

The Microsoft Engineer will be part of the team responsible to support Microsoft customers. He needs to have a good view on the Microsoft O365 eco system with a focus on Collaboration (by Collaboration , we refer to converged communications).

The Engineer needs to have experience with IAM, Microsoft Teams and Cloud migrations. Working at NTT What we expect you to do · Responsible for the follow-up of our customer’s Incidents and Problems until resolution, · Perform second and third line diagnostics and troubleshooting, · Call follow-up with our ticketing system, · Escalation call logging and follow-up with vendors and other 3rd party companies, · Ensure correct escalation procedures are followed on all critical customer calls and requests, · Liaises with the helpdesk and consultants to ensure swift resolution of faults, · Report to the Technical Team Lead ensuring all issues are brought to their attention, · Occasional participation in projects relevant to his / her expertise area What will make you a good fit for the role?

  • At least a Bachelor’s degree in IT · At least 3 years of experience in a similar support function · O365 services & features, Microsoft Teams, OneDrive, Exchange, etc · Active Directory · Azure, Azure AD, Conditional Access · PowerShell, Graph API · Microsoft Teams Direct Routing · SIP Trunking (AudioCodes) · Highly proactive and committed · Excellent communication skills in English and good communication skills in Dutch and / or French · Customer orientated and stress resistant · Able to work autonomous · Good analytical and troubleshooting abilities · Motivated to work in a large infrastructure and the opportunity to develop different design perspectives · Flexible (willingness to be on stand-by out of business hours (24x7)) · Nice to Have : PowerShell Scripting, Microsoft Security Features & Microsoft Azure
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