Customer Service Representative (M / F) As Support Agent, with a positive attitude and dynamism, the team provides support and help to our existing and potential new customers, and our colleagues as well.
Our goal is to make our customer happy by giving them a good quality service. As a Support Agent, your mission will consist in helping the users of our software by providing them the perfect answer to their questions.
When a new request come in, through ticketing, live chat and phone calls, you will advise and guide our customers. You'll have to understand their issue and investigate.
If needed, you will redirect customers to the right person, depending on the types of request. Indeed, you will closely collaboration with internal teams such as consultants, sales or developers.
Responsibilities Help customers with their use of Odoo business apps Engage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers' experience Contribute to the improvement of our product Must have IT and business affinity Customer oriented Autonomous and fast learner Ability to learn and evolve quickly Solution minded Fluent in English and Spanish or Dutch Valid work permit for Belgium Nice to have Good knowledge of business processes Other European languages Technical knowledge (XML, Python, JS) What’s great about the job ?
If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedbacks.
In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give to our customers the best support experience they have ever had.
None of your work days will be the same, guarantee! What do we offer you ? A full-time position with an attractive salary package 2 weeks of intensive functional training with a final certification Advanced training sessions : administrative and internal processes as well as sales and livechat An international and flexible company with offices in Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong and Dubai Real responsibilities, challenges in a fast evolving company Working within a flat hierarchy, without rigid procedures A fun and hard working environment where each employee has a chance to see the impact of his work and make a real contribution to the success of the company About Odoo Odoo, one of the fastest growing IT companies in Belgium, expands its Customer Services team! We are indeed looking for a bright Customer Support Engineer.
Your responsibility within the organization will be to work with customers and partners to troubleshoot and resolve high complexity issues via our ticketing system.
You will have liaison with key business units and partners in order to provide them with all the support they need via phone, web, email, live chat or any other channels.
Interested? Please send your cv and motivation letter by clicking the Apply’ button and fill in the short form.