Customer Support Specialist (m/f/d) for Software / IT
Zwijndrecht, BE
6 dagen geleden

About Dematic

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world.

Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

About KION

Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers.

The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

We offer you :

  • A varied customer-oriented job with customers from a variety of industries
  • A motivated team with a strong team spirit
  • A high level of job security in the growing intralogistics sector with attractive benefits
  • These are your main tasks :

  • Your main task is to provide customer support regarding functional and technical software / IT issues
  • As a direct contact point in 2nd level software support for our national and international customers you will develop the best possible customer relationship
  • You develop suitable solutions through a competent analysis of the incoming functional and IT technical customer requests
  • You will develop change requests, take over software upgrades and troubleshoot C# code
  • You develop a knowledge database
  • As part of the 24 / 7 support team you will also take over on-call duty in plannable cycles and create a high level of customer satisfaction
  • What We Are Looking For

  • A team player with a customer-oriented approach and strong communication skills
  • Work experience in software with knowledge in the area of C#.Net and Winforms, Windows Server, SQL Server
  • High service orientation with the readiness for 24 / 7 on-call service in 2nd level support
  • Understanding of (intra-) logistics processes are advantageous
  • Travel willingness (national and international approx. 20%)
  • Fluent in Dutch and English, French is an advantage
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