E-lerning company - Customer Service / Event producer
Page Personnel
6 dagen geleden

Job Description

  • Conduct audio and web event facilitations for customers. Facilitations require attention to details, patience, consistency, follow-
  • up and top-notch customer service. Facilitations may include activities like online introductions, attendee and speaker management, recordings, editing of recordings, pre-

    event orientations, post-event reporting, and interaction with customers before the event to understand customer's specific needs.

  • Provide phone, email and chat support on MeetingOne's products and services, including Adobe Connect, our audio conference bridge, and other proprietary applications to both external and internal customers.
  • Provide "how to" training and overviews to customers on audio and web conferencing and for contracted services.
  • Focus on, build, maintain, and deepen customer relationships by providing exceptional customer support.
  • Participate in creating, updating and translating customer "how to" documentation on products or services

  • Provide feedback and suggestions to continually improve customer satisfaction and customer support processes. Track issues using Salesforce with speed, accuracy, and professionalism.
  • Ensure the customer is updated and cases closed in a timely manner.

  • Improve product design by listening to customer feedback, identifying and clearly defining problems and recommending changes.
  • Participate in product testing and training prior to a software release
  • Other projects and responsibilities as assigned.
  • The Successful Applicant

  • Good professional written and verbal communications skills in French and English. Dutch is a plus.
  • Aptitude to learn and apply new applications quickly.
  • Strong organizational, customer service, and troubleshooting skills with an attention to detail.
  • Possess a technical aptitude combined with the ability to logically and efficiently troubleshoot customer issues, offering solutions, suggestions, and workarounds to issues and questions.
  • Ability to communicate clearly, patiently, professionally, and with empathy to a wide variety of both internal and external customers via phone, chat, email and social media.
  • Ability to handle change and take initiative.
  • Proficient in basic MS Office applications and all MS Windows Operating Sytems.
  • Minimum of 1 year of experience in a customer service environment with direct customer interaction.
  • Stable work experience, including solid attendance history.

  • Work assigned shift but must remain flexible to shift adjustments so that business hours for Customer Service are always staffed.
  • Overtime may be required, as needed. You will usually work on a 2 shift basis : 8am to 5pm and 9am to 6pm (with the possible variation 8 : 30am to 5 : 30pm).

  • Position will be included in on-call rotation once fully trained
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