Field Application Specialist Hematology, Hemostasis & POC (m/f)
Siemens Healthcare NV
Beersel, Vlaams Brabant Belgium
6 dagen geleden

Job Description

Do you wantto help create the future of healthcare? Our name, Siemens Healthineers, wasselected to honor our people who dedicate their energy and passion to thiscause.

It reflects their pioneering spirit combined with our long history ofengineering in the ever-evolving healthcare industry.

We offer youa flexible and dynamic environment with opportunities to go beyond your comfortzone in order to grow personally and professionally.

Sound interesting? Join our team as an

Application Specialist

Hematology, Hemostasis & P oint of Care

Mission of the function :

TheApplication Specialist is responsible for installations, demonstrations,training, troubleshooting and follow-up of Instruments at the customer sites.

He / she will follow up on customer and product complaints from beginning untilthe resolution of the complaints. He / she will interface with Technical SupportSpecialists, Customer Service Engineers, second level support, the automationand IT team, Project managers, Account managers, Portfolio Solution managersand if needed, other members of the Healthineers organization.

Thisfunction also requires commercial and communication skills. He / she supports thesales team in tenders and Assay utilization (APP).

Region :

Belgium andLuxemburg.

Products :

The ProductLines within the responsibility of the Application Specialist includeHematology, Hemostasis, Point of Care and IT and software solutions.

TheProduct line includes dedicated analyzers with a wide range of reagents forscreening and follow up. In the future Siemens Healthineers will expand itsportfolio with new attractive products.

Responsibilities :

The mainresponsibility of the Application Specialist is to assure and increase customersatisfaction. The main responsibilities to achieve this goal are :

Demonstrate customer focus by assuring professional follow up in line with the company guidelines :

  • Installed base monitoring andtroubleshooting
  • Perform installations of newinstruments and associated training and validation
  • Perform professional customerdemonstrations and trainings
  • Work closely together with ProjectManagement and the CSE team to assure professional installations
  • Accurate and timely reporting
  • Assurequality follow up in case of customer complaints :

  • Receiving and answering calls fromthe hotline and reporting calls and interventions in Siebel
  • Inform management in case ofcritical issues or when customer satisfaction is compromised
  • Follow the processes as documentedin the Quality Manual (problem solving, escalation, second level support...)
  • Support thesales team :

  • Actively promote new assays on theexisting installed base
  • Timely install theassays on the system to increase revenue
  • Follow-up of existing installedbase to maximize retention
  • Support in tender documents
  • Candidate profile :

    Educationand working experience :

  • Master or bachelor’s in Biomedicalsciences, Medical Technology, Biochemistry, Lab technician or equivalent byexperience
  • Minimum 5 years of experience in asimilar business
  • Knowledge of the clinical lab orexperience as lab technician is an asset
  • Knowledge of IT andbusiness-related tools
  • An excellent knowledge of Dutch and a good knowledgeof French and English
  • Personalcharacteristics :

  • Well-developed personal andprofessional communication skills are required to effectively interact withregional marketing, global marketing, sales & senior managers withinSiemens Healthineers
  • Self-reliance and motivation, takesinitiatives and acts proactively
  • Good presentation skills
  • Commercial skills, customer focused
  • Interested in the developments inthe healthcare industry
  • Team player
  • Flexible approach to working hours
  • Our global team :

    SiemensHealthineers is a leading global medical technology company. 50,000 dedicatedcolleagues in over 70 countries are driven to shape the future of healthcare.

    An estimated 5 million patients across the globe benefit every day from ourinnovative technologies and services in the areas of diagnostic and therapeuticimaging, laboratory diagnostics and molecular medicine, as well as digitalhealth and enterprise services.

    Our culture :

    Our cultureembraces different perspectives, open debate, and the will to challengeconvention. Change is a constant aspect of our work.

    We aspire to lead thechange in our industry rather than just react to it. That’s why we invite youto take on new challenges, test your ideas, and celebrate success.

    Check ourCareers Site at https : / / / healthineers / jobs.

    As an equalopportunity employer, we welcome applications from individuals withdisabilities.

    We careabout your data privacy and take compliance with GDPR as well as other dataprotection legislation seriously. For this reason, we ask you not to send usyour CV or resume by email.

    We ask instead that you create a profile in ourtalent community where you can upload your CV. Setting up a profile lets usknow you are interested in career opportunities with us and makes it easy forus to send you an alert when relevant positions become open.

    Click here to getstarted.

    To allrecruitment agencies : Siemens Healthineers does not accept agency resumes.Please do not forward resumes to our job’s alias, employees, or any othercompany location.

    Siemens Healthineers is not responsible for any fees relatedto unsolicited resumes.

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