Job TitleService Contract ManagerJob DescriptionWe are Signify, the new company name of Philips Lighting.We’re the world leader in lighting for professionals, consumers and for the Internet of Things.
Our passion for sustainability makes us one of the top 10 greenest companies in the world.See #SignifyLife through the eyes of our employees!Working as a Service Contract Owner at Signify is dynamic.
We’re greater together through peer learning in our globally diverse team, with different backgrounds and nationalities.
We’re looking for a Service Contract Manager who understand the customer needs and will be responsible for timely execution of contract obligations to provide the customer with a positive customer experience.
You’ll be part of the Signify Service team, consisting of sixteen driven Field Service and Support Engineers and responsible for Customer Care and Service within the Benelux, so team spirit and pro-activity must be in your DNA!What you’ll doDrive for high levels of customer satisfaction by ensuring timely and correct execution of service obligations in accordance with the service contracts.
Manage the contracts in the portfolio, (re)negotiate terms and conditions, apply yearly pricing contract escalations, and ensure contract renewals (retention).
Provide clear and frequent customer communication during the process of service execution via telephone, e-mail, or face to face.
Support evaluation and selection activities of third-party service providers.Propose additional services as required through maintaining intimate customer relationship.
What you’ll needA Bachelor’s or Master’s degree in Administration, Electronics, Mechanical or Computer Science.Strong customer focus and ability to identify, understand and act on customer needs.
Understanding Technology / Software & Connectivity domains.Knowledge of lighting applications and solutions is an advantage.
Understanding of liabilities associated with service execution and third-party service providers.5+ years of working knowledge of managing large contract portfolio5+ years of experience in projects and / or project management.
Fluency in Dutch, French and English.What you’ll get in return We offer a competitive package of benefits including a good salary, a lease car, flexible working hours, connected and ergonomic office, holiday and end year allowance, pension scheme, career development opportunities and family-friendly employment policies.
What we promiseWe’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future.
Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLifeFull time