Position Summary : *The IT Analyst will support local end-users and provide services to other locations within the region remote and on-site.
S / he will install, configure, administer and support local PC and Server hardware (incl. peripherals) and applications in a Microsoft Windows environment.
The person will also provide consistent levels of service through SLAs and effective IT support for site business activities.
Key Responsibilities : Provide end-user support (2nd / 3rd level) and system availability within predefined timeframes* Improve end-user experience* Identify and assist in (process) improvement opportunities (leverage Office 365)* Protect data & system security and data privacy* Assist with IT projects and roll-outs* Work in global IT teams and on specific IT subject areas (regional EU, international)* Update IT management up to date on progress at supported site(s)* Escalate problems as necessary* Provide agreed IT services for one or more site(s)* Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs* Participate in quality improvement tools to resolve up common user requests / issues* Assist with any infrastructure changes to improve performance, reduce cost, or increase functionality* Participate in site compliance regarding IT directives, policies and initiatives* Assist the local business leaders with coordinating business and IT support activities* Keep track of IT inventory (Hardware, Software Licenses) and validation status* Maintain IT related documentation*Minimum Requirements / Qualifications : BS in Computer Science, Engineering, or comparable* Good knowledge of Windows OS and PC / Server hardware* Skills and experience with Microsoft Office 365 product family;
ability to help showcase Office 365 features & capabilities* Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
Constant learning attitude to keep broad IT knowledge up to date* Customer focused attitude* Good written and verbal communications skills*Non-Negotiable Hiring Criteria : Experience in system engineering, integration or comparable (MCSA, MCITP, )* Excellent local language and good English language skills (in speaking & writing)* 3 years experience preferably in mid to large sized companies* Driving License (class B)