Job Purpose : To assist with providing an effective, accurate and timely benefits delivery service to employees, HR, benefits vendors, consultants, and other third party stakeholders.
Day-to-day operation of EMEA Benefits arrangements including acting as the point of escalation for the team for complex benefits and pension queries
Assist with the design, review and maintenance of benefits and wellbeing communication materials as required : brochures, policies, procedures, intranet content, presentations, posters, emails.
Day-to-day management of the MyHR queries portal ensuring all benefits queries are dealt with quickly and efficiently and within the required SLAs
Adhering to internal Third Party Governance requirements and working with vendors as required
Assist with the delivery of training and developing guidelines as necessary to HR colleagues to ensure they are well equipped to manage employees’ benefits related queries and administer benefits correctly
Responsible for managing the MyHR queries portal and answering benefits related tickets within stated SLAs and escalating when necessary
Responsible for managing and troubleshooting all outsourced third party activity : Company cars administration, death-in-
service claims, long-term disability claims, pension fund requests
Team cover as required
Specialist duties :
Manage pension fund queries and company cars for different countries (ordering, follow-up invoices )
Manage the renewal of the Medical Scheme including checking membership data and re-charging of the invoice as required, Point of contact for medical queries (DKV hospitalisation)
Oversight of long-term disability cases ensuring they are being administered effectively and act as an escalation point of contact for HR, Payroll, third party administrators, and insurers
Support Mobility Team including participating organisation to the annual Mobility Fairs and local point of contact for communication related to Mobility (strike )
Monitor assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as country laws policies and regulations or industry standards.
Escalate complex observations to higher level staff.
Work with Payroll and Finance to ensure effective management and co-ordination of benefit payments
Production of annual Benefits Cost Analysis report
Managing salary deductions for benefits such as healthcare scheme contributions, company cars BIK and payments to providers
Excellent written and verbal communications skills with strong attention to detail
Competent use of Word, Excel and PowerPoint
Strong organisational skills, working effectively to deadlines and project plans
Good at building effective working relationships with third party outsourced service providers / vendors
Educated to degree level or equivalent
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