What you’ll be doing?
As our Inside Sales Team Lead, no day is the same. At core you are responsible for coordinating and leading a team of Inside Sales Representatives ensuring outstanding customer relationships.
As an experienced and inspirational leader, you will encourage the team and help them grow. You will coach, identify training opportunities, provide direction, and in general support further development.
You will take ownership for team results and don’t shy away from rolling up your own sleeves to help out.
Your team at the moment consists of seven talented team members, based in Liege, Brugge, and Turnhout. Together with your team, you will do your utmost to support both Fabory and our customers to succeed.
This role can be based in either Liege, Brugge, or Turnhout.
How you'll do it?
In this versatile role, your main focus areas include :
Provide day-to-day leadership and guidance to the inside sales team including monthly individual 1-2-1 meetings;
Understand development need and coach, develop, and provide direction and feedback to your team;
Take ownership for team results and goals (e.g. share of wallet growth, customer relations and customer retention);
Maintain and further develop a culture centered on the customer and focused on meeting and exceeding customer expectations;
Act as the role model for company policies and procedures and ensure the team understands and follows them (including BCG and FCPA);
Handle cases when needed, from quotations to complaints and claims and register them accordingly;
Order-to-cash process; you will perform regular checks and take proactive actions if needed;
Maximize gross profit opportunities by ensuring pricing integrity and checking price agreements;
Embrace continuous improvements by identifying and providing feedback on opportunities;
Recruitment and onboarding of new team members.
What you’ll need to become successful :
Bachelor degree level education completed;
At least 2 years of Inside Sales experience in a customer centric sales environment;
2 or more years of leadership experience in combination with the ability to set objectives;
Commercial sense and strong empathic ability;
As your team and our customers are spread throughout Belgium, a full working fluency in Dutch, French and English is essential in this role;
Experience of SAP and working in an international organization is desirable.
We would love to help you become your best self by focusing firmly on your growth, development, and investing in an environment where you keep on learning every day.
We provide the opportunity to innovate and initiate. We are looking forward to seeing you and your team flourish, to reset the standard and to grow as a professional.
In addition to your monthly salary, you can expect (based on a 40-hour working week) :
Holiday allowance and year-end bonus (13th month);
A profit sharing plan;
20 holiday days and 12 ADV days;
Laptop and a mobile phone;
Unlimited access to an online learning platform to support your personal development;
As a new employee you will be affiliated with the group insurance which is accommodated at Vivium and the hospitalisation insurance which is accommodated at DKV (both without personal contribution);
Flexible working times and location-independent working.
Are you ready to fasten your future at Fabory?
Apply via the button Apply now . Responses will be handled per our vacancy management policy;
The application process includes an assessment and a background check;
Everyone is different, and those differences help us become an even better employer and supplier. That's why we want to know who you are!
Equal Opportunity Workplace
Fabory is an Equal Opportunity Workplace. All qualified candidates will be given equal opportunities for the vacancy regardless of race, color, religion, gender, sexual orientation, gender identity, national origin or disability.