Worldline Euronext : WLN is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer.
Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.
Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-
end support. Worldline activities are organized around three axes : Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing.
Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.
Do you feel very strongly about a professional service and do you feel comfortable in a cross-divisional role in which you promote the partner’s interests in cooperation with the managers of both business and delivery units?
Then we might just have the perfect challenge for you! As a Service Delivery Manager, you will report to the Head of Alliances & Partners, and you will be responsible for providing the Wordline service to one or more of our partners & integrators concerning our Worldline terminal & acquiring services.
In this role, you will ensure that the service towards the partners in your portfolio is in line with the contractual agreements (SLA) and you will promote the continuous improvement of our services & our partner’s satisfaction.
As a Service Delivery Manager, you are responsible for :
You will continuously be in contact with the business managers (S&M), the delivery organisations (IT, CS, TO) and, of course, the clients in your portfolio.