We are looking for a talented Site Reliability Engineer - Platform Integration with a strong background in Satellite Communication systems, Linux environments, Virtualization and customer facing support activities to work in the newly formed Service Enablement team that will build and operate STE iDirect’s new portfolio of VSAT platform services.
This engineer will work with a highly motivated team of Site Reliability Engineers, System Architects, Engineering and POD Lead to integrate, test and maintain current and future VSAT platforms such as iDirect Evolution and Newtec Dialog in an as-a-Service environment.
The position can be based anywhere in Europe.
Integration of STE iDirect’s existing platform components into -aaS product.
Continuously validate and improve such integration efforts and platform capabilities.
Participate in architecture and software design activities.
Translate customer requirements into service targets and support the team achieving them.
Closely cooperate with other groups such as PLM, Engineering, Customer Success and more.
Testing and implementation of cloud infrastructure software upgrades.
Testing and implementation of platform software upgrades, such as Evolution and Dialog.
Participate in customer facing upgrade campaigns.
Manage field assets that are part of the service platform.
Support PoC’s of new services.
Deliver training on the new platform capabilities and functions.
Demo service capabilities to customers as well as internally.
Become a technical escalation point around Services for the TechOps team.
Other tasks if required.
Bachelor’s or Master’s Degree in Computer Science or equivalent work experience is preferred.
PROFESSIONAL QUALITIES :
Strong problem solving and communications skills.
Must be a self-motivated individual with drive for tasks completion and proven success in a small, still forming team.
Possess the ability to proactively drive technical solutions in a collaborative environment.
Strong analytical skills.
Focus on methodical problem-solving.
Good understanding of networking and network protocols (TCP / IP) and of Radio Frequency fundamentals.
Strong documentation and writing skills.
Excellent communication skills with a keen sense of customer service.
POSITION SPECIFIC REQUIREMENTS :
3+ years of experience operating Newtec Dialog platforms preferred.
3+ years of experience working in Linux environments.
Knowledge of TCP / IP and routing.
General knowledge of networking protocols and RF fundamentals.
Experience with virtualization technologies preferable (KVM, OpenStack, Kubernetes).
Travel of up to 20% may be required.
ADDITIONAL SKILLS :
Excellent presentation skills required.
Scripting languages (Python or others) preferred.
Must be able to work in a fast paced development environment.
Solid experience in satellite communications systems is strongly desired
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