Citrix-VDI RUN Expert
Brussels, Belgium
1 dag geleden

Job summary

He / She will be a technical RUN expert for all Citrix-VDI services. As such, he / she will provide support and act as the last level of escalation point for all production support activities within the Citrix-VDI team in Singapore.

He / She is accountable for the overall health and stability of the technical solutions within his scope. He / She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.

He / She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 13-member Citrix-VDI team operates the RUN activities and delivers projects for its infrastructure scope covering.


Job detailed description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his / her team, he / she :

  • assigns technical tasks and manages delegation for technical issues,
  • animates the team to encourage collaboration and sharing of best practices,
  • has a role in supporting technical skills development and provides training when required
  • supports new technologies and leverages them to provide consistency of service across streams
  • manages service improvements for all Citrix and VDI services supported throughout the organization
  • documents, reviews, maintains and shares relevant technical information to the team
  • provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  • implements and develops improvements based on best practices,
  • focuses on automation and optimum use of the team to improve efficiency,
  • drives and delivers root cause for any high severity issue,
  • reviews technology changes to identify potential risks,
  • is responsible for problem management and resolution
  • As an experienced professional in Citrix- VDI Services, he / she :

  • supports his / her team during diagnosis when technical issues rise in his / her scope of expertise,
  • is aware of the global IT structure so that he / she anticipates interrelationships within the organization,
  • engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
  • facilitates transformation projects and suggest future directions for new areas of improvement and change,
  • manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
  • guarantees the production readiness and license to operate of new projects and solutions
  • is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
  • actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into operations
  • actively assists in identifying the most technical skilled candidates for open roles
  • define the technical skillset required to support technologies.
  • As the escalation point of contact for Clients, he / she :

  • manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
  • technically coach and develop partner resources to improve productivity
  • have to maintain a smooth relationship with partners, vendors and global clients / teams
  • As a member, he / she :

  • facilitates collaboration and spread of information from and to the team,
  • participates to the department's activities including brainstorming, team building and other team or transversal actions,
  • innovation mindset fosters,
  • focus on automation and optimum use of the team to improve efficiency
  • Job specific environment and / or organization

  • English language
  • Working hours will primarily match Europe business hours
  • On-call support will be expected on a rotational basis
  • Candidate profile

    Mandatory track record

  • Minimum 8 10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
  • Microsoft and Citrix certification such as MSCE and CCEE is preferred.
  • Strong experience with Xenapp 6 / 6.5,7.x Xendesktop 4 / 5.5,7.x in a Windows 2003 / 2008 / 2012 environment and latest versions of the product.
  • Experience with Provisioning Services on Windows 2012, Hyper-V and NetScaler.
  • In-depth working knowledge of the Windows environment with at least 3 5 years of Windows administration experience and a strong understanding of network concepts.
  • In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, Powershell scripting.
  • Prior working experience with Virtualization, VDI management, App-V and application packaging will be highly advantageous.
  • Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
  • Customer service oriented, able to work in a dynamic and fast paced environment
  • Excellent communication, interpersonal and troubleshooting skills
  • Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
  • French language proficiency would be seen as an advantage
  • Salary

    Salary can be discussed upon profile.

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