Technical Customer Support Representative
Coperion
Niel, Antwerp, Belgium
6 dagen geleden

Coperion is the international market and technology leader in compounding and extrusion systems, feeding and weighing technology, bulk materials handling systems and services.

Coperion designs, develops, manufactures and maintains systems, machines and components for the plastics, chemicals, pharmaceutical, food and minerals industries and employs 2,500 people at nearly 30 sales and service companies worldwide.

Coperion Belgium is currently looking for a Technical Customer Support Representative to join our team in Niel. The main tasks will be the direct contact with the customers via phone / email, taking care of the aftersales and processing the orders.

Main Tasks and Responsibilities

  • Establish spare part quotations according to customer requests and ensure the accuracy regarding the chosen equipment, pricing and commercial terms
  • Interpret customer specifications, evaluate feasibility and risks and consult the service- & construction departments to elaborate suitable solutions for our customers
  • Order handling, input and follow-up of purchase orders in the dedicated IT systems
  • Quoting and order handling of the principle business in close cooperation with the Workshop manager
  • Establish and maintain customer satisfaction in all aspects of the job through direct contact with the customers
  • Review of contracts for acceptance and ensure compliance with established policies and procedures
  • Your Profile

  • Professional experience in a similar position within an international company, ideally in a manufacturing company
  • Bachelor's degree in commerce or engineering
  • Fluent in English and Dutch, knowledge of French or German language are a plus
  • Good knowledge of MS Office, especially Excel and PowerPoint
  • Experience with SAP is an advantage
  • We Offer

  • Intensive initial training program in different departments
  • A challenging work environment, which encourages a proactive approach
  • Attractive employment conditions and company benefits
  • Long term perspective with multiple opportunities within the enterprise
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