Customer Support Operator
Proximus
Brussels, Brussels, Belgium
5 dagen geleden

Description :

Proximus wants to open a worldof digital possibilities so that people live better and work smarter. Ourmission in e-health is to give people the digital tools to take their healthinto their own hands.

doktr offers you the possibility to contact a doctoreasily and quickly via your smartphone.

Doktr consists of a team ofcustomer-focused and innovative digital experts, doctors and specialists. Weshare the same ambition : to prepare our healthcare system for the futuretogether.

We want to do this by empowering the patient and the doctor withrelevant digital tools.

We are proud of our network ofdoctors who we train and support digitally, so that they can treat patients inthe best possible way remotely.

You will be part of a youngand dynamic team

Your Role

  • You will be a key player, whose primary role, is toclosely oversee a superior customer experience.
  • You will be part of the Operational Support Team of doktr
  • You are responsible for coordinating activity on the doktr platform and take appropriate action to ensure an optimal customer experience.
  • You will provide administrative support via the doktr platform, email or telephone to both patients and doctos.
  • You will keep a close eye on the daily planning, report and make adjustments where necessary.
  • You report in a structured way to your team in order to make improvements to the tools and / or the processes.
  • You are familiar with social media in order to respond to positive and negative reviews.
  • You are clear in your communication to the doctors and our users.
  • Your profile and skills :

    Are youpassionate about delivering an optimal and even superior experience to themarket? Are you interested in health-related products and services?

    Are yousomeone who can work independently, organize and prioritize your activities autonomously? Do

  • You want to be part of a close andcollaborative team?
  • You have excellent communication skills and you excel in dealing with people. This in your mother tongue (FR or NL), or both if you are bilingual, but also in English.
  • You are very good at analyzing practical problems and always look for efficient solutions.
  • You have good self-control, are stress resistant and assertive.
  • You are motivated and have a positive attitude.
  • You are flexible and willing to work a variable schedule.
  • You are interested in the digital ecosystem, health and healthcare and its significant future evolution
  • You have a good knowledge of Office 365 and you are not afraid to use new tools.
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