Econocom - Onsite Support Engineer
Mont-Saint-Guibert, Belgium
4 dagen geleden
source :

Mission Location : Onsite 3 days / week Provide first line & hands on support through telephone, mail, chat and self-service tickets to ensure courteous, timely, and effective resolution of end-user issues Prioritize incidents and service requests according to defined processes to meet defined SLAs Make a correct analysis of the incident / request Encode the incident / request in a Service Management Tool Use remote tools and diagnostic utilities to aid in troubleshooting Through troubleshooting, incident correlation and knowledge articles find a solution or workaround for the interruption the incident is causing Once the solution or workaround has been implemented, close the life cycle of the incident Inform the user about the status of the ticket Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution Follow-up the different cases and respect SLA's Profile You have : a first experience in the ICT-world a very good knowledge of French and English a good knowledge of Hardware a good knowledge of Win 7, Win 8, Win 10, ITIL, Active Directory (theoretical knowledge),.

  • You are : Stress resistant Punctual Customer and service minded This position is also open for freelancers.
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