Platform Operations Engineer F/M 1

Worldline

Zaventem, Vlaams,Brabant, BE

2 dagen geleden

About Worldline Worldline Euronext : WLN is the European leader in the payments and transactional services industry and #4 player worldwide.

With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.

Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are.

Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment.

In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.

If you are a highly-skilled Operations Platform Operations Engineer , then get ready to join our company

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement.

We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness.

We would like to welcome an organized, innovative and process driven colleague to our team.

Your day-to-day responsibilities include :

Ensuring platform continuity through monitoring, support and optimisation

Together with your colleagues and other teams, you ensure the operational continuity of the whole payment platform, following relevant key

performance indicators and proposing actions when necessary,

You participate to optimize the processes sustaining the good operation of the platform, constantly tracking the waste (reviewing sub-optimal

processes, seeking automation when it makes sense),

You communicate clearly and efficiently towards your partners (Customer Care, Product Management, Sales as well as IT teams and the Management) about all operational requests advised to the team

You handle tickets assigned to the team, and when vital you intensify and follow-up with development or systems teams;

you take part to business hours and possibly after hours support as functional and technical expert (2nd or 3rd level).

You participate to the daily execution and improvement of the Incident, Problem and Change Management processes.

Dealing with the challenges of the online payment business

Signs of success :

In-depth know-how of the electronic payment industry in Europe, covering all the aspects of the payment value chain (terminals, Acceptance, PSP, processing, acquiring, issuing) relevant for the Self Service vertical

Hands on experience of the different products of Worldline and Ingenico is a great advantage (Axis, WLP, iPass, Ogone, terminal hardware, CSACT, SPS acquiring, Bambora acquiring, )

Confirmed expertise in bid and solution management, as well as sales experience

Fluent in English

Analytical and critical thinking skills as well as high problem solving and change competence

Conceptual design and development of future-oriented solutions and portfolio strategies

Capacity in leadership in order to push and make other departments work together

The ideal candidate has a customer centric mentality in conceiving end-to-end solutions and processes

Skills we’d like :

You prove solid knowledge of amending / writing internal documentation and ensure knowledge transfer inside the team,

You have a validated understanding of Windows environment (server and client) & SQL Server and T-SQL query language

You hold a University / Bachelor degree in IT or equivalent from experience

More reasons to join us :

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include : a rewarding salary, 32 days’ annual leave, private medical insurance, an attractive pension scheme plus many more.

We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work.

This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential.

In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all people from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success.

We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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