Lead Tech Support Engineer in Walloon Brabant (FR/EN) - (F/M)
Michael Page
Walloon Brabant, Walloon Brabant, Belgium
10 dagen geleden
source : Jobat

As Lead Tech Support Engineer, your responsibilities are the following :

  • Install, configure, test and maintain operating systems, application software and system management tools
  • Participate in the design of information and operational support systems

    Train and assist with End User training on all systems

    Assist with all acquisition, integration and deployment of technologies

    Strengthen day-to-day support operations

    Perform direct hands-on problem resolution and escalation management for enduser troubles, application service interruptions

    The required key qualifications for the Lead Tech Support Engineer are the following :

    Graduate degree in IT

    Previous experience in a similar role of 4-5 years

    Excellent command of French and English

    Strong technical skills with Windows 7 / 10 and MS Office 2016 Applications suite

    Experience working with a ticketing system and with MDT - Microsoft Deployment Toolkit are preferred

    Familiarity with MDM solutions (JMAF)

    SCCM (System Center Configuration Manager), MAC troubleshooting and management are mandatory skills

    Knowledge of networking requirements and functions for desktops and remote users

    Background with Desktop / Laptop hardware and end-user level peripherals

    Experience with network switches and firewalls

    Excellent communication and problem management skills

    You are proficient in troubleshooting, problem solving, and quick thinking

    Academic Bachelor

    A relevant experience in a challenging position and an enthusiastic company, the opportunity to progress as the company grows.

    They offer a permanent contract but are also open to contractors.

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