In order to improve the after- market service to its European customers of the Robotics Department, YE is looking for a Customer Service Operator.
You will report to the Head of After Sales section.
Your main tasks will be :
To receive calls, emails, requests from customers asking technical support for preparation of new installations, for solving problems encountered at installation time, for diagnosing and solving troubleshooting issues, and in general for any matter related to the installation, commissioning, maintenance or repair of robots.
Visit on site, installation and setup on field.
To collect required information about the robot, application, context and description of the encountered problem.
To log this request for support in YE’s ticketing / CRM system, and to dispatch the customer request to the appropriate person in the after sales, engineering, sales administration or sales section.
To follow up the processing of the service request until its full resolution
To draw weekly dashboards summarizing the activity of the elapsed week, with appropriate indicators.
In quiet periods with fewer or no service calls, you will manage updates, translations and broadcast of technical bulletins, technical documentation and of the knowledge base.
You are service minded and operate in a structured and disciplined way.
You are stress resistant.
You have excellent oral and written communication skills in English and Dutch. Practice of French is strong asset.
You are able to organise your own work processes and to lead the implementation of related processes with the other sections.
You have a bachelor’s degree in technical sciences, such as Electro-Mechanics, Robotics or IT, and you have a good understanding of technical equipment.