Etex Building Performance
Customer Service Agent
Competitive salary dependent on experience + annual 10% bonus scheme
2 x positions
Strong customer service and team work skills required!
Your New Role
Etex Building Performance currently have an exciting opportunity for two Customer Service Agents to join our team based near Portishead.
These permanent, full time positions are ideal for individuals looking to work within a fast paced role with a fantastic team.
Working as a Customer Service Agent you will ensure all inbound customer calls are managed correctly and requirements are processed right first time. You will;
Respond and take ownership of our customers’ orders and to deliver inspirational customer service
Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Building Performance
Undertake additional, customer related activities as reasonably requested by your Manager
Be the key contact for customers and external sales team by proactively managing all aspects of the customer ordering process end to end
This is a shift based role, the shifts rotate every 2 weeks and are as follows;
07 : 00 15 : 30
08 : 00 16 : 30
09 : 00 17 : 30
At Etex BP we’re looking for dedicated, communicative and innovative people to join our team, for this position you will also require;
Previous experience working in a busy customer service environment (preferably within a construction / manufacturing environment)
Strong attention to detail and high accuracy when undertaking order processing
Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
Maths and English GCSE (or equivalent) at grade C or above
Ability to use Microsoft & Excel Basic level
An NVQ in customer services is desirable, but not essential
Etex Building Performance specialises in passive fire protection solutions, innovative plasterboard products and systems, and market leading fibre cement boards.
Through our technical expertise we seek to become an expert in dry and lightweight construction. In addition to a competitive salary we also offer a number of benefits including;
9% total pension (3% input from you, 6% input from us)
Up to 10% annual bonus based on personal and company performance
Performance based annual salary reviews
Free and confidential employee assistance program, including access to free physiotherapy sessions, GP consultations, second medical opinions and dedicated mental health support.
Online retail discount scheme
Cycle to work scheme
Free secure parking
Up to 25 days holiday + opportunity to earn an extra day through safety challenges.
Wellbeing events run throughout the year