Customer Services Agent
Etex
Zaventem, Belgium
1 dag geleden

Etex Building Performance

The Role

Customer Service Agent

BS20 0NE

Competitive salary dependent on experience + annual 10% bonus scheme

2 x positions

Strong customer service and team work skills required!

Your New Role

Etex Building Performance currently have an exciting opportunity for two Customer Service Agents to join our team based near Portishead.

These permanent, full time positions are ideal for individuals looking to work within a fast paced role with a fantastic team.

  • Working as a Customer Service Agent you will ensure all inbound customer calls are managed correctly and requirements are processed right first time. You will;
  • Respond and take ownership of our customers’ orders and to deliver inspirational customer service
  • Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Building Performance
  • Undertake additional, customer related activities as reasonably requested by your Manager
  • Be the key contact for customers and external sales team by proactively managing all aspects of the customer ordering process end to end
  • This is a shift based role, the shifts rotate every 2 weeks and are as follows;
  • 07 : 00 15 : 30
  • 08 : 00 16 : 30
  • 09 : 00 17 : 30
  • The Person

  • At Etex BP we’re looking for dedicated, communicative and innovative people to join our team, for this position you will also require;
  • Previous experience working in a busy customer service environment (preferably within a construction / manufacturing environment)
  • Strong attention to detail and high accuracy when undertaking order processing
  • Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
  • Maths and English GCSE (or equivalent) at grade C or above
  • Ability to use Microsoft & Excel Basic level
  • An NVQ in customer services is desirable, but not essential
  • The Company

    Etex Building Performance specialises in passive fire protection solutions, innovative plasterboard products and systems, and market leading fibre cement boards.

  • Through our technical expertise we seek to become an expert in dry and lightweight construction. In addition to a competitive salary we also offer a number of benefits including;
  • 9% total pension (3% input from you, 6% input from us)
  • Up to 10% annual bonus based on personal and company performance
  • Performance based annual salary reviews
  • Free and confidential employee assistance program, including access to free physiotherapy sessions, GP consultations, second medical opinions and dedicated mental health support.
  • Online retail discount scheme
  • Cycle to work scheme
  • Free secure parking
  • Up to 25 days holiday + opportunity to earn an extra day through safety challenges.
  • Wellbeing events run throughout the year
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