Support at Silverfin is not about closing tickets, it's about actually helping people through mail, phone or chat. We care about our customers so we want to give them a first class support experience.
Support is a part of the CSM team because we all care about the same thing : customers, but even more 'customer experience'.
As we are growing we are continuously looking for better ways to offer our services. So a support manager does not only talk to our customers, he or she writes articles or creates videos for our online helpdesk to improve that experience.
As a support manager we expect you to be an expert of the Silverfin platform, not only into content but also on the technical side.
You understand how everything works on a high level, so you can help understand developers on how they can actually solve things.
What makes a good Customer Support Manager?
What’s in it for you?